Sunshine Coast HOLIDAY RENTALS

Cotton Tree - Maroochydore - Alexandra Headland - Mooloolaba

ACCOMMODATION TERMS & CONDITIONS - NORM MARTIN REAL ESTATE

~  WELCOME  ~

We welcome you on your arrival to our beautiful Sunshine Coast.

We hope you will thoroughly enjoy your holiday.

 The terms and conditions for our holiday accommodation are as follows:-

Please remember your credit card as this needs to be presented on arrival, contact the office if you do not hold one.

1.        Holiday booking arrivals are at 12.00pm and departures at 10.00am (except Peak time where arrivals are at 1.00pm and departures are 9.00am).  This time frame is to assist the cleaners.  School holiday bookings are Saturday to Saturday (check with staff)  Off season bookings can be any day according to availability.  Late check out is to be organized in advance with agent.

2.        A $200 deposit is due on all bookings and is payable within 7 days of making booking, otherwise the booking will be cancelled.  The deposit is accepted in good faith but may be subject to change at owner’s discretion.

The deposit is made up of $175.00 towards rent together with $25.00 booking fee which is non-refundable. 

3.     In relation to cancellations of bookings, provided 28 days notice in writing is given, the full amount less $25-00 booking fee will be refunded.  If however, less than 28 days written notice is given to cancel the booking, the full deposit of $200 will be held as a cancellation fee. Following arrival, an amendment to a booking that reduces the period of stay will not be refunded.

4.        Keys are to be collected from our office at Shop 1/27 Cotton Tree Parade, Cotton Tree between the hours of 8.30am to 5.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays.  When paying your holiday accommodation, we prefer payment by credit card (some holiday properties will incur a 1.5% charge when using credit card), eftpos, internet transfer, money order or bank cheque (we do not accept Travellers cheques or personal cheques).  If you are arriving outside office hours, please contact our office to make alternative arrangements to collect keys. Balance must be paid before keys will be released, therefore if you are arriving outside our office hours, please keep this in mind.    

5.        If you are vacating outside office hours keys are to be left in the slot marked KEYS alongside our office door.  Please be careful not to lose your keys or leave them in your unit when going out.  During office hours we can assist with spare keys, after hours assistance will cost you a fee of $70 (0408 544170) cash or if we need to contact a locksmith, it will incur an extra charge. 

6.        Accommodation is limited to the number of beds in any unit.  Linen is not provided, but you are welcome to bring your own or alternatively we can organise linen for you through a linen hire company if you wish.  For any other hire items i.e. DVD players, cots, high chairs etc that you may require, please let us know and our staff will assist you in obtaining these items.

7.        Pets and animals are not permitted in any rented holiday accommodation.

8.        Every effort is made to ensure your unit is clean for your arrival.  Most tenants co-operate and leave the unit tidy and this is greatly appreciated.  If the unit is not left   reasonably clean on your departure, you will be charged an extra cleaning fee. ALL UNITS ARE NON- SMOKING UNITS.

9.        The power and hot water may be turned off in the unit when you arrive.  You will find a switch in one of the main cupboards or near the main entrance door into the unit.  Please turn the ‘on’/’off’ switches to ‘on’.  The same applies to the fridge which you can turn on at the power point behind or beside the fridge.

10.     When leaving the unit, we would appreciate it if you would close all doors and windows for security reason and also in case of sudden storms or change of weather conditions.

11.     PLEASE NOTE Descriptions of holiday accommodation by the agent, in our brochure, over the telephone or on the internet is given in good faith.  The agent will not take any responsibility for errors, omissions or misconceptions in descriptions made on any holiday accommodation. 

12.     Bookings for these properties are made on behalf of the owner and the agent cannot be held responsible for actions taken by the owner of the premises outside our control, including rental increases, cancellation of booking or if the property is sold.  We will however do all in our power to obtain other suitable accommodation for you if this happens.

13.     These terms and conditions are in place to ensure holiday rentals are kept at a reasonable rate.

14.     The apartment must not be used for any unlawful purposes.

15.      Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which a guest may sustain while on the complex.

16.     The by-laws, rules and regulations of the complex and any reasonable direction of the manager must be complied with. The apartment must be vacated if after receiving a warning, any guest fails to comply.

17.     There is no refund for early departure.

18.     The manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.

19.     If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any guest and removal of Guests property.

20.      The information you provide us with, may be used to search the TICA Default Tenancy Control  P/L 

                                                             We appreciate your understanding and trust you enjoy your stay.

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